Last updated: 18 August 2026
By Sarah Lloyd respects your privacy and is committed to handling your personal information carefully, transparently and responsibly.
This Privacy Policy explains what information may be collected when you visit bysarahlloyd.com, contact me or work with me, and how that information may be used and protected.
What information I may collect
Depending on how you interact with me, I may collect personal information including:
- your name
- your email address
- your phone number
- your business or organisation name
- information you provide through a website enquiry form, email, phone call or social media message
- details about your project, requirements, preferences and budget
- billing, payment and transaction information
- correspondence and records relating to our work together
- information automatically collected when you visit this website, such as your IP address, browser type, device type, pages visited and general location information.
Please only provide personal information that is relevant to your enquiry or project.
How I collect your information
I may collect information directly from you when you:
- submit a contact or enquiry form
- contact me by email, phone or social media
- request a quote or book my services
- enter into an agreement with me
- provide feedback or a testimonial
- subscribe to communications, if this option is offered
- browse or interact with this website.
I may also receive information from someone who refers you to me, from a business you work for or from publicly available sources where appropriate.
How I use your information
I may use your personal information to:
- respond to enquiries
- prepare quotes, proposals, agreements and invoices
- provide graphic design, mural, illustration or other creative services
- communicate with you about your project
- process and maintain business and financial records
- improve my website, services and client experience
- send updates or marketing communications where you have requested them or where permitted by law
- meet my legal, accounting and administrative obligations
- protect my rights, property, business or website
- prevent fraud, misuse or unlawful activity.
I will not sell, rent or trade your personal information.
Sharing your information
I may share personal information with trusted third parties where reasonably necessary to operate my business or provide services to you. These may include:
- website hosting and maintenance providers
- email and cloud storage providers
- accounting, invoicing and payment service providers
- analytics and advertising platforms
- printers, installers, fabricators, couriers or other project suppliers
- professional advisers such as accountants, insurers or legal advisers
- contractors or collaborators engaged to assist with a project.
These providers are only given the information reasonably required to perform their services.
I may also disclose information where required or authorised by law, or where necessary to protect my legal rights or the safety of another person.
Overseas service providers
Some of the technology and service providers I use may store or process information outside Australia, including in the United States and other countries in which those providers operate.
Where practical, I take reasonable steps to work with reputable providers that maintain appropriate privacy and security safeguards. However, privacy laws in other countries may differ from Australian privacy laws.
Website analytics and cookies
This website may use cookies and similar technologies to help it operate, understand how visitors use the site and measure the effectiveness of content or advertising.
Cookies are small files stored on your device. They may collect information such as your browser type, device, IP address, pages viewed and interactions with the website.
Some cookies are necessary for the website to function. Others may be used for analytics, performance or advertising purposes.
You can adjust your browser settings to block or delete cookies. Please be aware that doing so may affect how some parts of the website work.
Marketing communications
If you choose to receive marketing communications from me, you can unsubscribe at any time by using the unsubscribe option provided or by contacting me directly.
I may still send essential communications relating to an existing enquiry, booking, project, invoice or agreement.
Keeping your information secure
I take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure.
Information may be stored through password-protected email accounts, cloud services, business software and electronic devices. While reasonable safeguards are used, no online transmission or storage system can be guaranteed to be completely secure.
How long I keep your information
I retain personal information only for as long as it is reasonably required for the purpose for which it was collected, to maintain appropriate business records or to meet legal, tax, insurance and professional obligations.
When information is no longer required, I will take reasonable steps to securely delete or de-identify it.
Accessing or correcting your information
You may contact me to request access to the personal information I hold about you or to ask for inaccurate or outdated information to be corrected.
I may need to verify your identity before responding. In some circumstances, access may be limited where permitted or required by law.
Children’s privacy
My creative work may be intended for children, but this website and my services are directed to adults, parents, guardians, businesses and organisations.
I do not knowingly collect personal information directly from children without the involvement or consent of a parent or guardian. If you believe a child has provided personal information through this website, please contact me so that I can review and, where appropriate, delete it.
Links to other websites
This website may contain links to third-party websites or platforms. I am not responsible for the privacy practices, security or content of those external services. You should review their privacy policies before providing personal information.
Questions or complaints
If you have a question, concern or complaint about how your personal information has been handled, please contact me using the details below.
I will review your enquiry and respond within a reasonable time.
Sarah Lloyd
By Sarah Lloyd
Email: sarah@bysarahlloyd.com
Website: bysarahlloyd.com
If you are not satisfied with the response and the Australian Privacy Act applies to the matter, you may contact the Office of the Australian Information Commissioner through oaic.gov.au.
Changes to this policy
This Privacy Policy may be updated occasionally to reflect changes to my business, website, service providers or legal obligations. The latest version will be published on this page with the date it was last updated.n automated spam detection service.